17 January 2008


Don't use UPS to ship to Canada

flaming ups truck at Flickr.comWrote this to an online retailer in the U.S. a few minutes ago:

Hi, I just wanted to let you know that I was just about to buy one of your products, but backed out when I discovered your only shipping method is UPS. I'm in Canada, and UPS is notorious here for egregious and mysterious "brokerage" fees when clearing customs, and also for slow or mishandled deliveries. See here:

These experiences are not unusual—I have refused, if given any choice, to use UPS as a carrier for the past ten years because of repeated problems and extraordinary fees.

Shipments sent via FedEx (express or ground), regular parcel post, and other services do not generally encounter these issues. If you can provide any alternative shipping method other than UPS, we'd be happy to make a purchase. I'm sure there are many other Canadians who feel the same.


This follows UPS's latest snafu here at our house, attempting to charge us almost $90 in brokerage and other fees for a shipment of cosmetic samples sent to my wife that she didn't purchase and was not going to sell. Under instructions from the manufacturer who shipped it, we refused the delivery and will have it re-sent with another carrier.

Avoid UPS for anything shipped into Canada. Better you know this now than learn it the hard way as I have.

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