Derek K. Miller - Penmachine words music comment - Vancouver, Canada

It's been fascinating, if frustrating, to watch from the sidelines as the company I work for, Navarik, has done some amazing stuff over the past year. Most recently, they launched a new version of Navarik Inspection, our web-based application that helps petroleum companies keep a handle on the oil they're moving around the world.

That sounds like a pretty big deal for a small Vancouver company. It is. When people ask me what Navarik does, I use part of Navarik Inspection as an example. Here are the basics:

1. When an oil tanker pulls up to a terminal to load, the company shipping the oil wants to know, (a) how much oil gets pumped in, and (b) what the qualities of that oil are.
2. To confirm that, they hire a third-party cargo inspector who works near that terminal to check the various pumping measurements, and to take samples of the oil and analyze its properties, such as sulphur content, etc.—as well as to assess the state of the ship's tank, including (for instance) how much accumulated sludge is at the bottom.
3. Another inspector performs similar measurements and analyses several weeks later at the discharge port, where the oil is unloaded.
4. The information reported by the inspectors goes back not only to the shipper of the oil, but also potentially to a whole mess of other companies and people, often including the terminals, the ship's crew, the ship owner and operating company (which can be different), both the buyer and seller of the oil, various others involved in the transaction, and possibly government and regulatory agencies as well.
5. Each company receiving that information might do a bunch of stuff with it, such as passing it among various departments and through a bunch of computer systems for accounting, payment, analysis, and so on.
6. Especially with oil at record high prices, having that quantity and quality information be accurate is pretty important.
7. Until rather recently, a lot of the inspection reporting involved somewhat ad hoc systems of fax transmissions, emails, phone calls, courier shipments, and typing of the same information several times over into different computers at different places by different people—which risks delays and errors.

So, again, when people ask what Navarik does, I can go through the rigamarole above, and then explain how we've built a web-based software program that inspectors can sign into securely from any web browser on any computer (just like an online bank, or Gmail, or Amazon) and find out what shipments they've been hired to inspect. Then they can head down to the terminal, do their work, and come back and use that same computer (or a totally different one) to enter the reporting information, which goes directly over the Internet to the people who need to use it.

There's a lot more to it than that, obviously—mechanisms for other people to put together the lists of tests to be performed, procedures for nominating and contacting inspectors, information about ports and terminals around the world, thresholds for alerting people when inspection results are out of spec, and so on—but the overall result is that the whole cargo inspection process can go more smoothly. Information moves more efficiently and is more accurate, and people get paid quicker. And we have other web software solving similar problems for other companies too.

What I'm talking about here is a real web business—not one with a high profile and a shiny 3D glistening logo and a gazillion page views for a beta application with a questionable revenue model. Instead, Navarik is an under-the-radar company turning eight this year, with a few dozen very talented employees in a nondescript light industrial Vancouver building, adding a little bit of extra efficiency to the energy industry that keeps the modern world functioning.

For a business, that's a pretty good place to be. Navarik's founder, my friend Bill Dobie, will be speaking at the eLiberatica open-source conference in Romania this spring about it, and about how we use open technologies and standards that were built over the past decade for the Internet to make it happen.

I'm also hoping to be well enough again sometime later this year to help move it all along.

Labels: cancer, friends, money, navarik, web

Sometimes I forget how sick I am. Not often, but on a day like today when the sun is shining and I have a week off from chemotherapy, when I can take the car in for service, then buy some groceries and take the bus home, make dinner, clean up, help get the kids to bed, and record a podcast, there are times when I forget the cancer.

At times like this, I have to remember what I've learned in the past year, which is to say no.

When I was healthier, I'd often get roped into (or rope myself into) projects that might be fun, or might benefit me or other people, or might even make me some money—but that turned out to be way more work than I expected. Or I'd end up saying yes to many little things that, individually, wouldn't take much effort, but collectively sucked up way too much of my time.

I can't do that now, and it has been a good lesson. During the rollercoaster of surgeries and radiation and chemo and weight loss and weight regain and wild swings in blood glucose and mood and physical ability since the beginning of 2007, I've simply dropped quite a number of things, sometimes with no warning. The world kept spinning, and the people who had to pick up the pieces did a good job, or made do without my contributions.

Seeing that, I've made myself a rule. When I get offered some freelance work or come across a volunteer project or a hobby activity that I might want to do—the kind of thing I'd have reflexively said yes to previously—I ask myself a question: if I'm well enough to do this kind of work, shouldn't I be ready to go back to my day job? If not (and so far, my answer has always been no, I'm nowhere near healthy enough), then I shouldn't take on anything big and new either. I shouldn't, and can't, juggle what I used to.

It's refreshing. I do smaller things here and there, and have managed to keep doing some activities I really enjoy, such as podcasting, playing with my band on occasion, and writing this blog. I do some chores around the house, hack around with computers, watch a bit of Discovery Channel, hang out with my kids and make sure they get to school in the morning, and spend time with my wife so I can look into her amazing blue eyes.

For now, in between all my medical appointments and such, that's plenty. And that's what I say yes to.

Labels: cancer, chemotherapy, family, fatigue, love, navarik, podcast

Last night was the Christmas party for Navarik, the company I've worked for since 2003, and for which I had the occasional contract in the three years before that. Several of my college colleagues founded it in 2000—a web software company started just as the web software bubble collapsed. It's about the same age as my younger daughter, or this blog.

Early on Navarik was the leanest of self-funded startup companies, with a tiny office where people were nearly stepping over each other and everyone could go for lunch around one table. Last night I looked around and realized that it is no longer a startup at all. The many employees who have been there nearly from the beginning are now seasoned veterans (with far more experience than, say, the folks who run Facebook; Navarik itself is several years older than Flickr and WordPress). We've brought in more seasoned veterans over the years to help run the place.

Pointedly, Navarik has hired more new people since I went on medical leave in February (and thus with whom I've never worked directly) than formed the entire company when I started. Some of them I'd never met until last night. Back in 2003 only a couple of us in the office had children; in the past two years there has been a substantial baby boom, enough that we're having another Christmas party next week, just for all the kids.

The business we do is not flashy or high-profile, though it requires considerable skill and intellectual effort. We help some very big companies move important, money-making information around. Our website needs updating to reflect what that means in 2007 (that's one thing that's not getting done while I'm away), but it is fundamentally the same vision that Bill, the company's founder, had while working in the marine bulk shipping industry in the late 1990s.

I'm itching to get well again and return to helping make that vision real. I joined Navarik more than four years ago not simply because my friends started it. Rather, I saw a company built on new technologies and ideas, created for the Internet, that could show important worldwide industries how to do better than the clumsier old world of traditional information technology.

That's not Web 2.0 hype, but a real business. And a strong one, I think.

Labels: cancer, holiday, navarik, software, web

UPDATE: See my review of the iPod Touch.

The company I work for, Navarik, has been amazingly supportive during my medical leave for cancer treatment. It has always been a great place to work, even in the darkest depths of the dot-com bust in which the company started in 2000 (I did freelance editing work for them back then, and started as a proper employee in 2003). That's because the company's founders—university colleagues of mine—created a culture where people are important. It's the main reason I wanted to work there originally, because in the technology industry, you can't necessarily predict what kind of work you'll be doing in the future—but you can judge the culture of your employer pretty easily.

While I've been here at home recovering from surgery and pumping my body full of chemotherapy poisons, everyone else at Navarik has been working incredibly hard on some fascinating and powerful software that will help many people in the maritime shipping industry and elsewhere around the world do their jobs better.

This afternoon my daughters and I dropped by the office for the first time in some months. Coincidentally, it was the same day that the management team presented each employee with a Navarik-personalized iPod Touch (what's the plural of that? iPod Touches? iPods Touch?) as thanks for that effort. Amazingly, I received one too. The accompanying handwritten note from our CEO brought me (and my wife, when she read it) pretty close to tears.

This is not a new thing, nor a token attempt at recognizing the great people who work for the company. I'll write about my impressions of the iPod Touch tomorrow, but my impression of Navarik has only been reinforced: it would be hard to find a better place to work.

Labels: apple, cancer, friends, gadgets, ipod, navarik